Additional Services

Additional Independent Business Support

Online & Digital Journey Reviews and Insight Reviews are the two principal MGB Insights services. I can also provide additional independent support when a business is dealing with a workplace concern or needs clearer intelligence about competitors, customers and market activity.

Every service is delivered personally by me, Gary Brooks, using a straightforward, practical and proportionate approach.

01

Workplace Relations & Resolution Support

Practical, independent support to help small businesses prevent and resolve workplace issues before they become bigger problems.

Running a small business means managing people as well as the business itself. When an employee issue, disagreement or breakdown in communication develops, it can quickly take up management time, affect morale and become difficult to resolve — particularly when there is no dedicated HR team to turn to.

What I do

MGB Insights works with business owners and managers to understand workplace concerns, identify what is driving the problem and help establish a practical way forward. Support can include early intervention in workplace disagreements, difficult conversations, communication breakdowns, employee concerns, recurring workplace issues and situations where an independent perspective could help prevent matters escalating. The emphasis is on listening, understanding the facts, improving communication and finding sensible, workable solutions.

Best suited to

Ideal for small and growing businesses with approximately 2–50 employees across Nottinghamshire and Derbyshire, particularly those without their own dedicated HR department or established employee-relations support. Whether you run a retail business, garage, hospitality venue, care or service business, small manufacturer, logistics operation or professional practice, MGB Insights provides an experienced and independent perspective when managing a people issue becomes difficult. The aim is simple: identify problems earlier, improve communication and help resolve workplace issues fairly and practically.

What you receive

Depending on the situation, you will receive a free initial confidential discussion and independent assessment of the issue, followed by practical observations, suggested next steps and clear recommendations. Where appropriate, this can include support preparing for difficult conversations, identifying areas of misunderstanding or conflict, reviewing how an issue has developed and helping management establish practical actions to move the situation forward. Support can be provided for an individual workplace issue or as ongoing preventative workplace support for smaller businesses that would value access to an experienced independent sounding board.

This service provides practical workplace relations and resolution support. It does not replace professional HR, employment law or legal advice where specialist advice is required.

02

Business Intelligence Hub

Know what's happening around your business — without having to spend hours looking for it.

Your competitors change prices. New businesses appear. Reviews are posted. Websites change. Customers' expectations move. Opportunities can easily be missed when you're busy running the business. The MGB Insights Business Intelligence Hub brings the important information together, monitors what is changing and turns it into clear, useful intelligence you can actually act on.

What I do

Competitors — what they are offering, promoting, changing and doing differently. Customer reviews and reputation — what customers are saying about you and your competitors, including recurring positives, complaints and opportunities. Websites and online presence — changes to services, offers, customer journeys and how competitors present themselves. Marketing and social activity — new campaigns, promotions, announcements and changes worth knowing about. Opportunities and risks — joining the dots to highlight what you could take advantage of and what you should not ignore. Everything important is brought together in one clear place, giving you an ongoing picture of what is happening around your business.

Best suited to

Local businesses that are good at what they do but simply don't have the time to constantly watch competitors, reviews, websites and market activity themselves. Ideal for independent and growing businesses across Nottinghamshire and Derbyshire that want better information without employing an analyst or spending hours searching online.

What you receive

A clear, regularly updated intelligence hub showing what has changed, what your competitors are doing, what customers are saying, where opportunities are appearing, what may need your attention and recommended actions and priorities. No complicated data. No information overload. Just useful business intelligence.

Looking for an Online & Digital Journey Review or Insight Review?

These are the two principal MGB Insights services. Visit the main Services page to find out more.

Not sure whether one of these services is right for you?

Your first conversation with Gary is always free. Tell me what is happening in your business and I will explain honestly whether I can help.